Our policies

We are very proud of our reputation across York and believe it stems from being responsible and dedicated and holding a strong commitment to care. You will see that in the way we work and in the policies we use every day. 

For your convenience, we have added our policies below for you to read. If you would like to discuss any of these in more detail, please call, email or pop into the office - we're always happy to help!

Accident or indecent policy

In the event of an accident or an incident, no matter how minor, staff and volunteers are asked to apply the following procedures:

If the accident/incident has resulted in someone being physically injured, no matter how minor, please take that individual to the designated medical area, where a first aider will assess the situation and deal with it appropriately. All accidents/incidents must be brought to the attention of our Scheme Manager.

It is important to note that while the injured party is being cared for, we must maintain a 2:1 ratio at all times. If you are off-site on a trip, please take the injured party to a safe area and allow the first aider to assess and treat the injury as appropriate. Again, all accidents/incidents must be brought to the attention of our Scheme Manager. If they are not with you on the trip, please call the office on 01904 640 562 / 07710 28 22 69.

If the accident/incident is more serious, regardless of whether you are on or off site, call for a first aider immediately but do not attempt to move the casualty. Alert the Scheme Manager to the incident. They will need to contact a parent, carer or spouse using the relevant information on the individuals profile or medical sheet. If an ambulance is needed, a staff member will need to accompany them to the hospital and stay with them until a named person arrives.

An Accident and information form must be completed by any witnesses and the first aider. The form must then be returned to the Scheme Manager to action and/or file as appropriate.

Accident and Incident Forms are also used to record inappropriate behaviour. This can include inappropriate touching, verbal abuse or unusual behaviour. In this situation, please ensure you provide as much information as possible as it may be used to amend risk assessments and individual support plans.



The Snappy Trust's schemes are in place to provide an easy and fun environment for children and young people and as staff and volunteers we should encourage all kinds of play including noisy, boisterous and messy (providing they are not harming  themselves or others).  Some children and young people may display negative behaviour due to lack of communication and have become frustrated or distressed as there wants and needs are not being met. Ask to read each individual profile and assess the situation before attempting to calm a child/young person. 


The Snappy Trust does not use physical punishment of any form.  This includes hitting, pushing or shaking.  We will not tolerate harsh methods of dealing with difficult behaviour i.e. shouting or threatening.


It is our policy to promote good behaviour wherever possible by:

  • Noticing and praising good behaviour

  • Avoiding situations where children receive staff/volunteer attention only in return for unacceptable behaviour

  • Being aware of changes in behaviour patterns i.e. Changes in medication or any other home circumstances


If a child or young person does behave in an unacceptable way:

  • It should be made clear it is the behaviour that is unwelcome and not the child.

  • Staff and volunteers should try to divert attention to more acceptable activities.

  • The child or young person should be given support from staff/ volunteers in recognising why their behaviour is unacceptable and work together towards a better behaviour pattern


If the behaviour continues or a child or young person is seriously disruptive and no other means can be found it may be necessary to use a short period of time out. Please read our Time Out Policy.


In some extreme cases a child/young person may need to be restrained to prevent harm to themselves and others. No restraint to be performed by a volunteer or an untrained staff member. 


Any form of time out or restraint that is performed must be documented and the Project Manager must be informed. The child/young person involved will then be monitored, if the behaviour persists regular meetings between staff and Project Manager will be organised and strategies, support plans and risk assessments may be put in place.  


It is only in exceptional circumstances that a child or young person will be excluded.  This will be discussed in advance with the relevant care team.


Broken toys policy

All toys and/or equipment must be kept in a good condition and cleaned when necessary.


Any toy found to be broken or damaged must be removed and disposed of in the appropriate manner and the Project Manager must be informed (in order to keep a clear inventory of what toys and/or equipment we have).


The Snappy Trust check its toys and equipment regularly (after all holiday schemes) and remove anything worn or damaged over use of age.


Electrical testing takes place once a year and all electrical toys and equipment must be checked. Any item failing to pass these tests must be removed and recommended action taken (i.e. New cable, disposal etc.).


The Snappy Trust seek to maximise personal development and provide good quality play and recreational opportunities for children and young people by maintaining a high level of quality care which complies with the Children's Act 1989 & 2004.


Child Protection and safety are very important issues to consider during our projects and schemes, and any complaints of suspected or actual abuse, or of children being put at risk, must be taken seriously and acted upon immediately.  

The Snappy Trust provide a safe and secure environment for the children and young people who attend schemes. Staff and volunteers alike often develop positive relationships with the children and young people in their care, which may result in the child or young person disclosing personal information that could include forms of abuse.


The following guidelines and procedures are in place to keep everyone safe and must be followed carefully:


Minimise scope for abuse and protect yourself:

  • Make safety a priority for the children and young people in your care and for yourself, ensure you have read all appropriate risk assessments and have understood the policies and procedures that are in place.

  • Make sure your behaviour complies with the ‘Staff and volunteer code of conduct’.

  • Good practice is necessary to create an environment free form bullying, shouting, racism or sexism (please read appropriate policies).

  • Do not put yourself in a vulnerable position.  Always work in pairs and never be alone with a child (please read the risk assessment Working within The Snappy Trust building).

  • Do not be afraid to challenge / voice concerns about inappropriate behaviour and unethical conduct by colleagues and children/young people



  • If you identify or suspect abuse, or this is reported to you, you must immediately contact the Service Manager. In emergency, if the Service Manager cannot be contacted within a short time then contact the nominated Trustee by the phone. 

  • The service manager will try to identify with you as many details as possible and record them on a relevant form.  It is important to account as many details as possible, so take note of exactly what has happened/been said and of the date and time. 

  • After reporting an incident you should continue to keep an accurate record of observations and of anything that has been said by the child or others in connection with the suspected abuse.  The service manager will help you.

  • The extent of suspected suffering or risk of suffering must be clearly conveyed to the service manager, who would then approach social services duty team.

  • Under certain circumstances Ofsted will also be informed.

  • If you are unable to talk to the service manager due to concerns regarding them then please inform the designated trustee straight away.



  • Strict confidentiality must be maintained at all times.

  • Issues must not be discussed with anybody other than the service manager or the designated trustee and those directly concerned.

  • DO NOT confront parents or carers about your suspicions or concerns.

  • It is not our responsibility to investigate suspected child abuse.


What happens if a member of staff is accused?

  • The member of staff will be suspended from scheme while the complaint is being investigated. 

  • Where appropriate, the service manager will contact Social Services.


The emphasis in this complaints procedure is on informality, with the object of solving problems quickly, simply and fairly. It is hoped that the great majority of issues can be settled amicably at the first stage, and that complaints will only exceptionally reach the second stage.

The Snappy Trust's Service Manager will respond promptly to written complaints and will keep to an agreed timetable for pursuing a complaint.

Constructive criticism, made through scheme evaluations or in discussion with staff, volunteers, children or young people and parents/carers, is always welcome as help towards raising service levels.

First stage (informal complaint)

  1. The parent/carer, staff member, volunteer, child/young person or member of the public should initially make the complaint to the Service Manager (unless the complaint regards them, in this circumstance you would contact the relevant Trustee). 

  2. The object of this first stage is to resolve problems quickly and simply with the minimum of formality. The Service Manager (or Trustee) has discretion as to how the complaint is investigated and determined. The Service Manager will keep a record of each complainant, the nature of the complaint and how it was resolved If the complaint has been made in writing, the Service Manager will respond in writing within two weeks of receipt.

Second stage (formal complaint)

  1. If the matter cannot be resolved satisfactorily by the Service Manager, the second stage is handled through an evaluation panel. This panel exists to read and hear all reports and evaluations forms from group leaders, volunteers parents, carers and young people. All members of the panel are from The Snappy Trust's Management Committee. When reports and evaluations are received they are collated and reported back at each AGM.

  2. Where the complaint may be handled through the evaluation panel, the parent/carer, staff member, volunteer, child/young person or member of the public may make a formal complaint, in writing, to the evaluation panel. They are also entitled to arrange a face to face meeting with the evaluation panel, this can be arranged via the Service Manager. Only in exceptional circumstances will the evaluation panel consider any complaint that has not been through the original stage.

  3. If the evaluation panel come to the conclusion that the complaint has already been fairly settled at an earlier stage, or that the complaint is trivial, or wholly lacking in merit or substance, they may dismiss the complaint, and advise the complainant of the reasons for the decision. The evaluation panel will respond to a letters of complaint within ten working days, with as full a response as possible.

  4. If the evaluation panel come to the conclusion that there is substance in the complaint, they will seek to resolve the complaint in the appropriate manner. The evaluation panel will then submit a report documenting all material facts and  their conclusion on how the matter is to be resolved. The report and final decision should be completed within twenty working days of the original written complaint.

  5. A  parent/carer, staff member, volunteer, child/young person  or member of the public who has exhausted the above procedure but remains unsatisfied with the handling or outcome of a complaint may contact Ofsted.


Staff, volunteers and visitors are strictly prohibited to discuss information outside The Snappy Trust about any of the children and/or young people who attend The Snappy Trust. Anyone found to have broken client confidentiality will be faced with disciplinary action.   


Each child/young person, volunteer and staff member must have a profile before attending The Snappy Trust, and these profiles must be locked away in a secure environment where only management have full access. Staff are permitted and encouraged to read all children's and young peoples profiles to ensure the appropriate care is being given. Volunteers are not permitted to access any of these files.


A copy of a child/young persons profile is permitted to leave the The Snappy Trust's building when that individual is attending a trip as it may be needed in case of emergency. A staff member must be assigned the responsibility of keeping the profiles safe and must return them to the appropriate place. 


Photographs of the children/young people must be taken only on the The Snappy Trust's cameras, no other cameras or phones should be used. Photographs from time to time will be used for publicity purposes. These must first be approved by Service Manager and parents/carers. Photographs must not be used for personal use. 


From time to time children/young people will disclose information to staff and volunteers about elements of their lives that may suggest possible abuse. It is important that any information disclosed to you is written down and handed over confidentially to the manager as soon as possible, no other children/young people, volunteers or staff are to be informed of the disclosure. You must always tell the child you cannot keep the information confidential.

  • If a child/young person discloses information you should listen to the child/young person rather than ask questions.

  • Do not stop the child/young person who is freely recalling significant events.

  • Remain calm and do not give the child/young person the impression that what they have said is shocking or upsetting.

  • Sensitively tell the child/young person that you are concerned with what has been said and you will have to discuss it further with the Manager.

  • Make a report of the discussion as soon as possible, taking care to record the timing, the setting, the people present, as well as the content of what was said, quoting wherever possible the words used by the child.

  • Record all subsequent events up to the time of the decision as to whether to start a formal Child Protection investigation.


Staff and volunteers need to be aware that young people making allegations of abuse will often need a full interview by police and Social Services staff trained in Child Protection interview techniques. On no account should an informal investigation be instigated by staff or volunteers.  

Suspicions of Abuse

If a member of staff or volunteer has suspicions that a child or young person is being abused, but no direct evidence exists and no allegations have been made, this should be discussed with the Service Manager, who will then contact the child or young person's Care Manager. Make sure you record when you have spoken to the Service Manager.


The Snappy Trust’s disciplinary procedure is designed to ensure that all staff and volunteers are aware and understand their rights and responsibilities relating to discipline. We aim to maintain high standards of conduct and performance, to encourage improvements where appropriate and to ensure that cases of alleged misconduct, unacceptable performance or other acts or omissions that may warrant disciplinary action are dealt with consistently and fairly within a reasonable time scale.


All Management Committee Trustees and the Service Manager are responsible for identifying promptly any issues in conduct or performance, discussing the matter with the individual member of staff and assisting him/her to improve. Minor matters will normally be dealt with informally.


No formal disciplinary action will be taken unless there is sufficient evidence to warrant such action and until the case has been carefully investigated, each case will be considered on its own merits.

Informal Procedures

In many circumstances it will not be appropriate to proceed immediately to formal disciplinary procedures. Minor cases of misconduct may best be dealt with by informal advice, coaching and support rather than through the formal disciplinary procedure. The Project Manager or Service Manager should discuss problems with the individual with the objective of encouraging and helping them to improve, the individual must be made aware of what needs to be done, how conduct will be reviewed and over what period. Staff should also be made aware of what action may be taken if they fail to improve their conduct. Informal warnings are not part of the formal disciplinary procedure and the member of staff should be informed of this. 


Individuals have a responsibility to perform their role to a satisfactory level and will be given reasonable help, training and encouragement to do so. 


An individual will not normally be dismissed because of failure to perform unless warnings and opportunity to improve have been given. However where an individual commits a single error due to negligence and the actual or potential consequences of the error are, or could be extremely serious, it may be appropriate to proceed to formal disciplinary action and depending on the nature of the allegation may lead to dismissal.


Formal procedures

If an individuals conduct or performance does not meet acceptable standards after attempts to resolve minor matters informally, or is seen to be a serious situation, the formal procedure should be followed at the appropriate stage.

Before disciplinary action can be taken the Service Manager should make themselves fully aware of the facts. A preliminary investigation may be carried out depending of the manner of  seriousness, in all but exceptional circumstances, individuals will be informed of any investigation of which they are subject to. 

Depending on the seriousness and content of the complaint or grievance there may be cause for suspension during the investigation period.

Stage 1 - first written warning

After considering all the appropriate evidence and severity of the complaint a written warning may be given to an individual. The first written warning will give details of the complaint, the improvement required and the timescale. It will warn that further disciplinary action will be considered if there is no satisfactory improvement. The written warning will be placed in the individuals personal file, but will be removed and disregarded for disciplinary purposes after a period of 12 months, subject to satisfactory conduct and performance within that period.


Stage 2 - final written warning

If there is still a failure to improve and conduct or performance remains unsatisfactory, or if the  misconduct is sufficiently serious to warrant only one written warning but not to justify dismissal, a final written warning will normally be given to the individual. Where appropriate, such a warning may be given by the Service Manager.  


A final written warning will give details of the complaint, will warn that dismissal is likely to result if there is insufficient improvement and will advise of the right to appeal. A copy of this final written warning will be placed on the individuals personal file. Final written warnings will be removed from the personal file and disregarded for disciplinary purposes after a period of 24 months, subject to satisfactory conduct and performance within that period.


Stage 3 -  dismissal 

If conduct or performance is still unsatisfactory and the member of staff continues to fail to reach the standards required following a final written warning, dismissal is likely to result. Only the evaluation panel, consisting of Management Committee members, can take the decision to dismiss an individual from The Snappy Trust under this procedure. 

Except in cases of gross misconduct, dismissal will normally be with notice. The individual will be provided with written reasons for dismissal, the date on which employment will terminate and details of the right of appeal. 


At any point during a formal warning the individual in question has the right to appeal his or her case. An appeal hearing will normally be convened within 15 working days of receipt of notice of appeal by The Snappy Trust's evaluation panel. The individual in question has the right to chose a companion to enter the appeal. The appellant must provide a written statement of the grounds of appeal and any supporting   documentation at least seven days before the hearing. 


The evaluation panel will then listen to the appeal and review all the documentation, a written conclusion will then be completed within five working days and will be final. 


 All complaints and grievances will be kept confidential and under no circumstances should be discussed with anyone outside of those immediately involved unless advised otherwise.


Staff and volunteers are ambassadors for The Snappy Trust and are expected to behave in a professional manner at all times.  Any one seen to be acting on an unprofessional level will be given a verbal warning that may lead to a disciplinary. 


All staff and volunteers should refer to all the appropriate risk assessment before attending activities and events out in the community. No one should leave The Snappy Trust building without the Project Manager or Senior Worker agreeing to the outing.


All staff at all times must wear their staffing top/jumper and name badge when out in the community, this is so you are easily identified by the public and the children and young people. Volunteers are also expected to wear the appropriate top to show they are volunteers from The Snappy Trust. 

Before leaving for a trip a register should be completed of staff, volunteers and children/young people. A risk assessment should be in place for the outing and blank risk assessment sheets should be taken on all trips so modifications can made on a day to day basis. 


Up to date profiles for all children/young people attending the outing should be with a designated staff member, along with a basic first aid kit, medication and a first aider to hand (staff or volunteer).


Staff are recommended to keep phones on their person at all times when on a trip and should have The Snappy Trust's office number available (01904 640 562)

Children and young people must have a 1 : 1 ratio with staff and volunteers unless otherwise stated in their individual profiles. 


When out on trips please remember to be safety conscious at all times, especially near roads, water, steps, in shops / cafes, crossings and when in the general public. 


The Snappy Trust's Management Committee appreciate how difficult it is to provide childcare for the children and young people of staff members. However, it has been agreed for health and safety, confidentially and office management that no children or young people are to be in the office during working hours.


For staff members on scheme we feel it is good practice to have an integration policy in operation. Therefore all children of staff members who wish to attend on scheme will have to be registered and booked in with the same procedure as all other Snappy Trust members. This will ensure that staff are not overwhelmed with extra children.  They will therefore become the group leaders responsibility.


The staff room on scheme is for staff members and volunteers only.


The Snappy Trust is committed to ensuring that it fulfils its obligations to operate fairly,  justly and in accordance with the laws outlined below. In particular, no employee, volunteer, child or young person shall be discriminated against on grounds of gender, race or disability.


The Snappy Trust extends the concept of equal opportunity to include discrimination on grounds of religious or political beliefs or sexual orientation.

This policy is regularly monitored to ensure that the objectives are achieved. It will be reviewed and, if necessary, revised in the light of legislative or organizational changes. There are a number of Acts of Parliament that deal with discrimination. The following conveys an understanding of these laws and our obligations under this   legislation:

Disability Discrimination Act 1995

The employment sections of the Disability Discrimination Act came into effect on 2nd December 1996. This Act operates in a similar way to the Race Relations Act and Sex Discrimination  Act, but also places a duty on an employer to make ‘reasonable adjustments’ to premises or working practices to allow a disabled person  to be employed. The definition of disability is wide and includes physical disabilities, sensory disabilities, learning difficulties, mental health problems as well as progressive conditions such as Multiple Sclerosis.


Human Rights Act 1998

The Human Rights Act was incorporated into UK law on 1st October 2000 and is intended to implement the European Convention on Human Rights in the UK. The latter outlines several issues, including rights to freedom of thought, conscience & religion, the right to respect for private and family life and in particular, ’The enjoyment of the rights and freedoms.....shall be secured without discrimination on any ground such as sex, race, colour, language, religion, political or other opinion, national or social origin, association with a national minority, property, birth or other status.’ In terms of recruitment it may outlaw discrimination on grounds of sexual orientation,   religious belief or possibly family circumstances in addition to the types of discrimination discussed above. 

Sex Discrimination Act 1975

The Sex Discrimination Act 1975 (SDA) makes it unlawful to discriminate on grounds of sex or marital status in recruitment, promotion and training.

  • Direct sex discrimination occurs when a person of one sex is treated less favourably on grounds of sex than a person of the other sex would have been treated in the same circumstances.

  •  Indirect sex discrimination can occur where a requirement or condition is applied equally to men and women , but the proportion of one sex that can satisfy the condition is much smaller than the proportion  of the other sex. Unless it can be  proven that the condition is essential for the job, indirect discrimination may have taken place. It has also been established that discrimination against part time workers may constitute indirect discrimination against woman because nationally, and in most organisations, the majority of part time workers are women.

  • The third type of discrimination covered by the Act is victimization. This occurs when an individual is discriminated against because they have exercised the rights under the Act. 

Race Relations Act 1975

The Race Relations Act 1976 (RRA) makes it unlawful to discriminate on the grounds of race, colour, nationality or ethnic or national origin. This Act covers recruitment, promotion and training. The Act covers direct discrimination, indirect discrimination and victimization. Examples of indirect discrimination would include recruiting from sources, which exclude areas of high settlement of minority ethnic groups or insisting on British qualifications. Word of mouth recruitment in an organization where people from ethnic minority communities are under-represented would also constitute indirect discrimination.

Equal Pay Acts 1970 &1983

The Equal Pay Act (1970) came into force originally at the end of 1975 and its purpose was to eliminate discrimination in pay between men and women. It was amended in 1983 to include work of equal value and most claims are now under this part of the Act. The Act allows and individual to claim pay equal to that received by members of the opposite sex on the grounds that they are doing:

  • Like work

  • Work related as equivalent under a job evaluation scheme.

  • Work of Equal Value - in terms of demands made under such headings as effort, skill and decision making

Claims can be pursued through the Employment Tribunal system. 

Age Discrimination Act 2006

The Age Discrimination Act 2004 makes it unlawful to discriminate on the basis of age in a number of areas of public activity, including work, accommodation, education, access to goods, facilities, services and premises, requests for information and the administration of Commonwealth laws and programs.

The Age Discrimination Act helps to promote positive attitudes about the contributions that both younger and older people make to society. The Act also allows benefits and  other assistance to be given to people of a certain age in recognition of their individual circumstances.

Children’s Act 2004

The Children’s Act 2004 provides the legal basis for how social services and other agencies deal with issues relating to children. These guidelines have been laid down so that all individuals who are involved in the looking after children, be it in the home, the work place, school or other locale are aware of how children should be looked after in the eyes of the law. The Children’s Act 2004 was designed with guiding principles in mind for the care and support of children. These are: 

  • To allow children to be healthy

  • Allowing children to remain safe in their environments

  • Helping children to enjoy life

  • Assist children in their quest to succeed

  • Help make a contribution – a positive contribution – to the lives of children

  • Help achieve economic stability for our children’s futures


This act was brought into being in order for the government in conjunction with social and health service bodies to help work towards these common goals.


Several key areas of the Children’s Act 2004 which are – again – in the throes of   reform are the levels of Inter-Agency co-operation when it comes to matters relating to the well being of children. This particular element of the Children’s Act ensures that any agency that is aware of the maltreatment of a child – or the misconduct of a child’s legal guardian – should make their findings known to other agencies that might have a hand in the protection of a child who would normally go unmonitored. The Children’s Act 2004 also deals with Children’s Trusts; bodies that have been set up independently of Health and Social Services and other government agencies as a means of introducing co-operation not only between these agencies but between teachers parents, guardians and children alike who would normally be dismissive of intervention from outside sources.


Manual Handling is constantly put into practise whilst working or volunteering at The Snappy Trust whether it is the movement/lifting of an object or a person.  

Good  handling technique for lifting objects

  • Think before lifting /handling. Plan the lift, where will the load be placed? Will help be needed? Is the environment safe and clear from obstructions?

  • Adopt a stable position. The feet should be apart with one leg slightly forward to maintain balance. Be prepared to move feet during the lift to maintain stability. Avoid unsuitable footwear.

  • Get a good hold. Where possible the load should be hugged as close as possible to your body. 

  • Start in a good posture. Starting the lift with a slight bending of the back, hips and knees is preferable to full flexing (squatting and stooping). Keep the load close to the body for as long as possible while lifting.  

  • Avoid twisting the back or leaning sideways. Shoulders should be kept level and facing in the same direction as the hips. Turning by moving the feet is better than twisting and lifting at the same time.

  • Keep head up when handling. Look ahead, not down at the load once it has been securely held.

  • Move smoothly. The load should not be jerked or snatched as this can  make it harder to keep control.

  • Don’t lift or handle more than can be easily managed. There is a difference between what people can lift and what they can safely lift. If in doubt seek help.

  • Put down then adjust. if precise positioning of the load is necessary, put it down first, then slide it into desired position.


Lifting and moving children and young people.

No staff or volunteers are to lift or move a child or young person without being fully trained and having read and signed all appropriate risk assessments each child or young person’s profile. Manual handling training is compulsory for staff and  volunteers should be regularly updated. Any lifting of a child or young person must be completed on a 2 : 1  basis. Volunteers can perform manual handling if fully trained but must be supported by a member of staff.


The purpose of this policy is to ensure that all employees are aware of how and when petty cash can be used throughout The Snappy Trust and full compliance is adhered.

Petty cash is held by:

  • Saturday schemes

  • Senior Snappy

  • Holiday schemes (Easter and summer)


Petty Cash must be put in a locked cash box and locked in a draw or safe overnight.


Petty Cash tins are to be used for:

  • Collecting scheme fees

  • Scheme expenses

  • Volunteer expenses


Collecting Scheme Fees - Each scheme will receive:

  • Any cash or cheques received through a scheme must be documented on a petty cash sheet, receipts must be issued for each cash transaction. 

  • Petty Cash transactions must be documented on a Petty Cash Sheet, all expenditure must be supported by valid receipts.

  • Petty Cash sheets are to be completed by the scheme's Senior Worker, once completed the petty cash sheet and any money/cheques to be banked are to be passed to the Service Manager who will bank any cash/cheques before the information is inputted on the financial data base.  


The Petty Cash tins should not hold anymore than £50. 


Cheques are to be banked every week 


The Senior Worker of the scheme has responsibility of the petty cash tin and must authorise all scheme expenses, if the expenses exceed £50 authorisation must first come from the Service Manager.


Restraining a child/young person is not a recommended technique in The Snappy Trust and it is expected that staff are to use all other behaviour techniques to try to defuse a situation. In some instances however a child/young person may be causing themselves or others harm to the point that restraint may be necessary. 


No volunteers or untrained staff are permitted to use any form of restraint. Any untrained staff who are involved in a situation that requires restraint must ask for assistance from two trained staff members. The untrained staff member must then walk away from the situation and continue to work with the other children/young people. This may consist of moving the children/young people out of the room where the restraint is taking place. This is to prevent upset to both the child/young person involved and the children/ young people in the surrounding environment. 

If you are in a situation where it is not possible for staff to safely remove the other children/young people it may be necessary for the child/young person being restrained to be removed from the environment.


Staff must work to defuse the situation and calm the child/young person, remembering to implement the strategies shown in their training. If the situation cannot be calmed and defused then management must be informed who will then decide if parents/carers are called to collect the child/young person. 

No staff member should try to perform a restraint technique on a 1 : 1 basis, all forms of restraining should be completed by two fully trained staff members.

Staff must always assess the situation before using any form of restraint and both staff must agree on how to handle the situation. 

Any incidents that have required any form of restraint must be recorded in the restraints record and on a incident and accident form. Any witnesses must sign to show that the information recorded is accurate. Senior Staff and/or the Project Manager must be informed if they do not already know. If regular situations occur that are needing restraint then the Project Manager and/or Senior Workers are to hold a meeting with staff and create a support plan for the individual child/young person. This must then be read and signed by staff to ensure that all measurements and precautions are taken to keep the child/young person, the staff involved and any one else who may be in the room safe. 

Staff must read and sign the relevant risk assessments regarding restraining before attempting to implement the technique.


This policy works in conjunction with The Snappy Trust's child protection policy and other relevant policies including; Health and Safety guidelines and Equal Opportunities.

The Snappy Trust recognises that all children, young people and adults have a right to protection from abuse and take its responsibility seriously to protect and safeguard the welfare of all in our care.


The Snappy Trust's staff and volunteers will:

  • Respond swiftly and appropriately to all suspicions or allegations of abuse, and provide parents/carers/advocates and children, young people and adults with the opportunity to voice their concerns.

  • Have a system for dealing with concerns about possible abuse and support those who may have been abused.

  • Maintain good links with the appropriate social services and Ofsted.


Every individual within The Snappy Trust has a responsibility to inform the designated safeguarding person in respect of child protection or concerns relating to the safeguarding of the children, young people or adults within The Snappy Trust.


All staff and volunteers must fully acknowledge and appreciate that they have a professional responsibility to respond and report any concern that this will involve following The Snappy Trust’s child protection policy and procedure.


The Snappy Trust strongly prohibit the use or possession of alcohol and illegal drugs on our premises at anytime. If staff or volunteers are found to have broken the rules in respect of this policy, it will be treated as a very serious disciplinary matter. 

All Staff and volunteers will be made aware of the provisions of this policy during their induction, including the importance of them setting a positive example to the children/young people. 

Children and young people are not permitted to bring to The Snappy Trust any form of cigarettes, alcohol or illegal drugs. All children and young people will be made aware of the rules during their settling in period. Any contravention of the provisions of this policy will be dealt with under the behaviour management policy and parents/carers will be informed immediately. 



Smoking is not permitted anywhere on The Snappy Trust's premises. This rule applies equally to staff, volunteers, children/ young people, parents/carers or any other visitors.


Staff and volunteers are permitted one five minute cigarette break every three hours. Staff and volunteers must lock away any cigarettes, tobacco, lighters etc they possess (either in the office or the lockers in the staff room) before the scheme starts. No one is permitted to carry cigarettes or anything relating to cigarettes on their person when working with the children/young people. The cigarette break must firstly be approved by the acting manager on scheme. If it is safe and appropriate for you to leave the building you will then be able to discreetly collect your belongings and be let out of the front door. You are not permitted to smoke on the premises so must ensure that you have walked out of the car park and around the corner so you are not visible to any children/young people. 


Please ensure when leaving the premises you sign out.


On return you must immediately lock away your cigarettes and belongings to ensure the safety of the children/young people. 


Alcohol and drugs

Staff, volunteers or children/young people who arrive at The Snappy Trust clearly under the influence of alcohol or illegal drugs, will be asked to leave immediately and the relevant authorities will be contacted and disciplinary procedures implemented.

If a child/young person is found in possession of alcohol or illegal drugs on the premises, their parent/carer will be informed immediately. If staff are found in possession of alcohol or drugs serious disciplinary action will follow.  

If a member of staff has good reason to suspect that a parent/carer is under the influence of alcohol or illegal drugs when they drop off or collect their child/young person, they have a duty to inform the Project Manager who is the designated Child Protection Officer unless otherwise stated. 

In such circumstances the manager/child protection officer will then be responsible for deciding upon the appropriate course of action, ensuring that the safety and protection of the child remains paramount at all times. 

Staff will make all possible efforts to ensure that children/young people are not allowed to travel in a vehicle driven by someone who is clearly under the influence of alcohol or illegal drugs.


In cases where staff or volunteers are taking prescribed drugs (including paracetamol, ibuprofen etc) the acting manager must be informed that the drugs are on the premises and they must be immediately locked away (either in the office or a locker in the staff room) before the children/ young people arrive on scheme. If the prescribed drugs you are taking may effect your performance you must notify the manager as soon as possible. 

Risk assessments are to be put in place when organising a trip into the community when a high public presence is expected to be under the influence of alcohol (eg race day, world cup etc).


Where an illegal act is suspected to have taken place, the police will be called.


The staff and volunteer code of conduct sets out the key principles of employment with The Snappy Trust.

Equal Opportunities

The Snappy Trust is committed to ensuring that its policies and practises afford equality of opportunity to all sections of the community, all staff must comply with this policy.

Hours of Work 

Staff working hours may vary due to the nature of the job role, any time that you have worked as a fully trained staff member should be written down on a time sheet and signed by yourself and your manager. Time sheets must be handed in no later than the 15th of each month. Time sheets run from the 17th to the 16th of each month (eg 17th May - 16th June).


Staff should not carry out any private business or personal activities such as personal shopping trips during their working hours.


Some information about the children/young people, staff or volunteers or aspects of The Snappy Trust's work may be private and should not be disclosed to anyone else either within or outside of the organisation.

Health and Safety

Staff and volunteers are expected to comply with all current health and safety legislation and should familiarise themselves with the policies and guidelines which relate to working in The Snappy Trust.

The Snappy Trust's property

Staff and volunteers must be aware of what equipment is at The Snappy Trust and should take reasonable care to maintain it, this may include computers, kitchen appliances and toys. Staff may become liable for any loss or damage if an item of property if clearly it is clearly to do with negligence. Equipment, furnishings or supplies may not be removed from The Snappy Trust without permission from the Project Manager.

Petty Cash 

Each scheme holds its own petty cash, only senior staff or management are permitted to access the money. Staff or volunteers maybe issued money to either pay for an activity or equipment during a scheme, staff and management must sign the money out together on a cash advance slip. On return the money must be handed directly to the senior staff or management and a receipt/s should be issued documenting any transactions. 

Personal belongings

The Snappy Trust has responsibility for staff and volunteers personal belongings and lockers are provided. Staff and volunteers should take care to ensure that only essential items which will be needed during the working day are brought to work.

Dress Code

Staff and volunteers are expected to wear the appropriate t-shirt that is issued by The Snappy Trust. This allows staff, volunteers, children/young people, visitors and the community to recognise your roles and responsibilities when in the work place. For everyone's safety please follow these guidelines:

  • Long hair should be tied up.

  • No perfume or strong smelling deodorants should be worn.

  • No jewellery (other than 1 band ring) should be worn, this includes bulky belts, necklaces, earrings etc. 

  • Practical footwear should be worn at all times.

  • Finger nails should be kept trim and tidy due to food hygiene. No fake nails should be worn at The Snappy Trust.


Effective communication between staff and volunteers is essential to all aspects of The Snappy Trust's services. Staff and volunteers have a responsibility to read all appropriate message systems when arriving at their workplace. Personal information about a child/young person or other staff or volunteers should be recorded in the relevant profiles. Management will then decide if this information needs to be distributed between staff and volunteers.



The Snappy Trust offer a range of training courses relevant to the working environment. Manual Handling and First Aid are compulsory courses that staff must attend, all training courses are open to staff and volunteers.

Criminal Convictions

All staff and volunteers are to complete a DBS before working at The Snappy Trust. If a staff or volunteer is charged and/or convicted of an offence they must inform their Project Manager who shall then deal with the matter effectively.


Private telephone calls

Staff are often asked to keep their mobile phones on them, especially if they are assisting a group of children/young people to access activities and events in the community. Staff and volunteers should limit the use of their mobiles to essential calls or text. 


Whilst in the safety of The Snappy Trust's building, staff and volunteer ratios can be one staff member to five children, providing there is a minimum of one volunteer within that group. This will often vary however depending on the individual needs of each child/young person.


When out on a trip children/young people should be on a 1 : 1 with staff and volunteers unless otherwise stated. Staff and volunteer levels will vary depending on the group of children/young people who are attending the trip. There must be however a minimum of two staff members for each group. Management must be consulted before leaving for a trip (see trips out procedure for more information).


If the Project Manager decides staffing levels are too high (considering staff to children/young people ratio’s) staff are to decide between themselves who is to either become a volunteer or go home. If staff cannot decide then management will ask a member of staff to either leave or become a volunteer. Any staff member who is asked to withdraw their staffing duties for the day will be entitled to claim any hours worked on their time sheet that they have completed. Staff are entitled to one hour pay minimum if asked to withdraw staff duties.


If staffing levels are too low management reserves the right to ask a volunteer to become staff for the day (volunteers preferably should have experience in working with the children/young people and be manual handling trained). 


Only The Snappy Trust's staff are permitted to use the time out strategy, when considered appropriate as a tool to support working with difficult behaviour displayed by the children and young people in our care.


Before using the time out technique be aware of the individuals needs and behaviour and assess whether it is a suitable way of working with that child or young person.

A time out is to be used to help children and young people calm down away from the rest of the group. It also gives them a chance to reflect on their behaviour. Sometimes children and young people can be energetic or physical to the point where they are unable to stop. This can result in a child or young person being unaware of their actions, which can lead to injury to themselves or others.

The first intention is to calm down the individual and make them aware of their actions, which in turn may allow them to take more responsibility for their actions and become more independent as a result.


Where possible a child or young person should be given a warning that if their behaviour does not change they will have to have a time out. This will on occasions allow the child or young person to reflect on their actions and calm themselves.


Depending on the individual and the situation a time out may involve leaving the room or could be carried out on the spot. Time out should only be used for short periods of and will NEVER exceed 10 minutes at any one time.

One member of staff must be present at all times during the time out. A minimum of one other staff member and one volunteer must be in the room and able to see the people involved in the time out, but should not be part of the time out unless instructed.


No restraint should be used unless stated in the individuals profile and is agreed by management and parents/carers.


Staff must read the relevant risk assessment regarding time outs before attempting to implement the technique.


The Snappy Trust seek to maximise personal development and provide good quality play and recreational opportunities for the children and young people with special needs in York'

We strive to maintain a high level of care to the Children, Young people and their families who access our schemes and activities. As The Snappy Trust is a non profit organisation we rely on the support and dedication of volunteers to maintain a 1 : 1 ratio for the children and young people during schemes, to work alongside the local community to complete fundraising events and to inevitably help The Snappy Trust keep their costs as low as possible to allow everyone to access the schemes and projects offered.        

Recruitment and selection

Any individual interested in becoming a volunteer is to be given The Snappy Trust's volunteer information pack. If they then wish to proceed with the application they will be asked to complete a volunteer application form that will include details of two referees that would be happy to offer a character reference.


Applicants should be aged 16 or over. Students working to achieve their Duke of Edinburgh Award or work placement may volunteer at the age of 15. These individuals will receive extra support from the volunteer coordinator and time limits may apply.  

The Snappy Trust works with vulnerable children and adults. To maintain a safe and secure environment all potential staff and volunteers must undertake an enhanced DBS check with no exceptions. Each applicant will need to provide a minimum of three forms of identification to complete the DBS.


Once an applicant is successful they will be asked to read through and complete a volunteers agreement and a medical form. All personal information will then be kept confidential unless otherwise stated. 


Induction and Training

New volunteers will work alongside core staff (this includes the Service Manager, Project Manager, Administrative Assistants and Group Leaders) to complete an induction pack, on average new volunteers are encouraged to complete their induction within six to eight weeks (this is based on a 30-45 minute meeting once a week). Whilst completing the induction you will be expected the read through all policies and procedures as well as any risk assessments and support plans that are currently in use. 


Policies, procedures and risk assessments are regularly renewed and added, we ask that all staff and volunteers regularly update themselves with all  relevant information.


New volunteers will be introduced to the children, young people, staff and volunteers by the core staff and will then be buddied up with an experienced volunteer until they feel settled into the scheme.


The Snappy Trust accesses a variety of training that is available to all staff and volunteers, volunteers are encouraged to take part in training suited to them as it not only enhances an individuals knowledge but can also be shared within the team. 

The most valued training you can achieve is through your own experiences at The Snappy Trust and we encourage volunteers to become involved and part of the group as well as learn about individuals wants and needs.


Staff and volunteers often have regular meetings for each scheme. It is not mandatory for volunteers to attend however participation is encouraged as it brings fresh ideas to the group and relevant information is often discussed regarding the schemes and the children and young people who attend. 

Equal opportunities and diversity 

The Snappy Trust is committed to diversity in all areas of its work. We are committed to developing and maintaining an organisation which welcomes people of all ages, cultures and abilities. We encourage and value the diversity that differing ideas, abilities and backgrounds bring. Please refer to our equal opportunities policy.


At The Snappy Trust we feel that it is important that people should not be discouraged from volunteering because of costs. Please do not be out of pocket - if you have to buy something for the purpose of a scheme, ensure that a receipt is obtained and claim the cost back from the Senior Worker or Service Manager.


Volunteers who work for five hours or more within a day are entitled to a standard lunch allowance of £3.00. During term time schemes, expenses should be claimed each day in person from your Senior Worker. For Holiday projects that are held over a matter of weeks volunteers will be asked to complete a volunteer expenses form which should be submitted to the Service Manager. On the last day of each week  expenses will be distributed to volunteers.

Supervision and Support

Throughout your time at The Snappy Trust, volunteers will be supported by core staff. Whilst working on schemes or projects, volunteers will ALWAYS be working with at least one member of paid staff. Volunteers should NEVER be alone with any child or young people.


General advice, guidance and support should be provided by the staff in each group. Staff are responsible for the initial planning of activities and the day to day running of the group and therefore should take responsibility for guiding volunteers. This may take on many forms throughout the day, including:

  • Passing on relevant information about the children and young people, especially particular behaviours.

  • Sharing the planning for the day.

  • Advice about general procedures during the day.

  • Asking volunteers to carry out particular tasks - such as spending time with an individual child or young person, helping to tidy up, assisting staff etc.

In addition to this support, we will hold regular staff and volunteer meetings. 


The Snappy Trust hold Employers Liability Insurance, which covers theft and damage of staff and volunteers possessions whilst on The Snappy Trust's schemes. Possessions should be stored only in the designated areas. Our insurance also covers injury to staff and volunteers which happens whilst working on schemes.

Health and Safety

Volunteers should support staff in helping provide a safe and secure environment for the children and young people in our care. Generally volunteers can help by using their common sense and initiative, try to keep rooms tidy always set a good example for the children and young people by keeping clean and tidy.


Complaints, Grievance and Disciplinary Procedures

Occasionally you will find that through differences or clashes  in personality you may have problems on schemes. These issues should be addressed as soon as possible. If you feel unable to talk to the individual(s) or it is a child, young person or the organisation you have concerns about then please discuss this with your Project Manager or the Service Manager. 


Please also see our complaints and grievance policy and disciplinary procedure.


All complaints and grievances should be kept confidential and are not to be discussed by anyone other than those who are immediately involved.


The Snappy Trust work with vulnerable children and adults, and so maintaining the highest level of client confidentiality is essential - please see our client confidentiality and privacy policy. 

If at any time you are concerned about any individual (child, young person, staff or volunteer) please DO NOT discuss it with anyone other than your Project Manager or Service Manager.  The information will then assessed or passed on to the appropriate person. Please refer to core staff information sheet that can be found in the staff and volunteer room.

Under no circumstances are volunteers permitted to take photographs or videos of the children and young people for personal use. The Snappy Trust has a selection of cameras which are used to record events and activities and will be issued to staff and volunteers throughout the schemes, all cameras must be returned to their secure and designated place daily. 

Some pictures will be used for publicity purposes, staff and volunteers should be aware of which children/young people that are not permitted to be photographed. 

No photographs should be published by staff or volunteers. Administrative Assistants are designated this role.


All information regarding a child, young person, staff or volunteer will remain stored in a lockable cabinet. No information will be given out unless necessary.

All staff should read each child or young person's profile and relay the information back to volunteers. Volunteers can access children's/young peoples profiles provided they are with a staff member as there are limitations on what a volunteer may view.

If you have a medical condition that may effect your performance you must inform your manager, it will then be your choice if you wish to disclose this information to staff and volunteers.


Taken from Better Health Channel

Infection is caused by pathogens ('bugs') such as bacteria, viruses, protozoa or fungi getting into or onto the body. It can take some time before the microbes multiply enough to trigger symptoms of illness, which means an infected person may unwittingly be spreading the disease during this incubation period. Infection control in the workplace aims to prevent pathogens from coming into contact with a person in the first place. Employers are obliged under the Occupational Health and Safety Act (2004) to provide a safe workplace for their employees, including the provision of adequate infection control procedures and the right equipment and training.

Transmission of infection

Infectious agents can be spread in a variety of ways, including: 

  • Airborne - coughs or sneezes release airborne pathogens, which are then inhaled by others.

  • Contaminated objects or food - the pathogens in a person's faeces may be spread to food or other objects, if their hands are dirty.

  • Skin-to-skin contact - the transfer of some pathogens can occur through touch, or by sharing personal items, clothing or objects.

  • Contact with body fluids - pathogens in saliva, urine, faeces or blood can be passed to another person's body via cuts or abrasions, or through the mucus membranes of the mouth and eyes.


Assumption of risk

The basis of good infection control in the workplace is to assume that everyone is potentially infectious. Proper procedures have to be followed at all times. Every workplace should have an appropriate first aid kit, with at least one staff member trained in first aid. Equipment such as gloves, gowns, eye goggles and face shields should be provided if necessary.


Personal hygiene practices

Infection control procedures relating to good personal hygiene include: 

  • Hand washing - the spread of many pathogens can be prevented with regular hand washing. You should thoroughly wash your hands with water and soap for at least 15 seconds after visiting the toilet, before preparing food, and after touching clients or equipment. Dry your hands with disposable paper towels.

  • Unbroken skin - intact and healthy skin is a major barrier to pathogens. Any cuts or abrasions should be covered with a waterproof dressing.

  • Gloves - wear gloves if you are handling body fluids or equipment containing body fluids, if you are touching someone else's broken skin or mucus membrane, or performing any other invasive procedure. Wash your hands between each client and use fresh gloves for each client where necessary.

  • Personal items - don't share towels, clothing, razors, toothbrushes, shavers or other personal items.

  • Food preparation.

When preparing food, you should

  • Wash your hands before and after handling food.

  • Avoid touching your hair, nose or mouth.

  • Keep hot food hot and cold food cold.

  • Use separate storage, utensils and preparation surfaces for cooked and uncooked foods.

  • Wash all utensils and preparation surfaces thoroughly with hot water and detergent after use.

Cleanliness in the workplace

Infection control procedures relating to cleanliness in the workplace include: 

  • Regularly wash the floors, bathrooms and surfaces - such as tables and bench tops - with hot water and detergent.

  • Wash - walls and ceilings periodically.

  • Mops, brushes and cloths should be thoroughly washed and dried after every use. Drying mops and cloths is particularly important, since many pathogens rely on moisture to thrive.

  • Use disinfectants to clean up blood and other spills of bodily fluids.

  • When using disinfectants - always wear gloves, clean the surfaces before using the disinfectant, and always follow the manufacturer's instructions exactly.

  • Spot clean when necessary. 


Dealing with spills of body fluids

Examples of body fluids include blood, saliva, urine and faeces. When dealing with spills of body fluids, infection control procedures should be followed carefully. You should always: 

  • Isolate the area.

  • Wear gloves, a plastic apron and eye protection, such as goggles.

  • Soak up the fluid with disposable paper towels, or cover the spill with a granular chlorine releasing agent for a minimum of 10 minutes. Scoop up granules and waste using a piece of cardboard (or similar), place in a plastic bag and dispose of appropriately.

  • Mix one part bleach to10 parts water and apply to the area for 10 minutes.

  • Wash with hot water and detergent.

  • Dry the area.

  • Dispose of paper towelling and gloves appropriately.

  • Wash your hands.

  • Rinse any contaminated clothing in cold running water, soak in bleach solution for half an hour, then wash separately from other clothing or linen with hot water and detergent.


Infectious waste

To dispose of infectious waste that has been contaminated with blood or other body fluids, you should: 

  • Wear heavy duty gloves.

  • Place waste in plastic bags marked 'infectious waste'.

  • Dispose of waste in accordance with EPA regulations.


Handling needles and other sharp contaminated objects
Infection control procedures when handling needles and other sharp contaminated objects include: 

  • Never attempt to re-cap or bend used needles.

  • Handle by the barrel.

  • Place in an appropriate puncture-proof container, which is yellow and labelled 'Danger contaminated sharps' and marked with a black biohazard symbol.


Occupational exposure

If you come in contact with blood or body fluids, you should: 

  • Flush the area with running water.

  • Wash the area with plenty of warm water and soap.

  • Report the incident to the appropriate staff member.

  • Record the incident via the Disease/injury/near miss/accident (DINMA) reporting procedure.

  • Seek medical advice.


Employers and occupational health and safety representatives should investigate all incidents involving contact with blood or body fluids, and take action to prevent a similar incident from happening again.


Where to get help

  • Your doctor.

  • Your local council's health department.

  • Occupational health and safety officer at your workplace.

  • Communicable Disease Prevention and Control Unit, Department of Health Victoria Tel. (03) 9096 0000.

  • WorkCover Advisory Service Tel. (03) 9641 1444 or Freecall 1800 136 089.

Things to remember

  • Infection control in the workplace aims to prevent pathogens being passed from one person to another.

  • The foundation of good infection control is to assume that everyone is potentially infectious.

  • Basic infection control procedures include hand washing and keeping the workplace clean.


Social networking, such as Facebook, Instagram, Twitter, internet blogs and other online sites, offer tremendous opportunities for The Snappy Trust to communicate and engage with a growing audience as well as its existing members, families, volunteers and staff.

The Snappy Trust is keen to promote the safe and responsible use of social networking technology but also to make it’s members aware of the potential risks and to share best practice.

Participants should be aware that comments which bring The Snappy Trust, it’s members or it’s associations into disrepute, or are threatening, abusive, indecent or insulting, may lead to disciplinary action. Comments that include a reference to a person’s ethnic origin, colour, race,

nationality, faith, gender, sexual orientation or disability may attract a high disciplinary sanction.

Comments can also attract civil and criminal action. Nearly 5,000 offences involving Facebook and Twitter were reported to police in 2012 and 653 people charged.


General Guidance:

  • These are public forums so please treat them as such Individuals and organisations are strictly responsible for any posting on their account(s)

  • Do not post photos of our children and young people to your personal account(s). You may however share posts from The Snappy Trust account(s). Re-posting or re-tweeting inappropriate content represents an endorsement of that content and can be actionable

  • Do not use abusive, derogatory, vulgar or sexual language.

  • Do not criticise or imply bias against The Snappy Trust, it’s ambassadors or associated businesses.



The Snappy Trust Safeguarding Policy advises against having direct personal communication with it’s children and young people through social media sites such as Facebook, Twitter, Instagram and Snapchat. You should not be “friends” with the children or young people or

comment on any status or photos.


Staff and Volunteers:

Individuals need to understand that they are personally responsible and liable for their comments and postings. At all times you should exercise discretion and be respectful of the children and young people, other team members, ambassadors and associated businesses.


What you regard as “banter” could be regarded as embarrassing or hurtful by a wider audience and bring The Snappy Trust into disrepute.


In short, follow the general guidelines above and:

At all times, exercise discretion and respect for the individuals involved with The Snappy Trust. Deleting or apologising publicly for an improper posting does not prevent disciplinary action being taken. We recommend you “protect” tweets and change the security/visibility of your social media accounts.


  • Don’t comment if you have any concerns about the consequences.

  • Don’t link yourself to unsuitable content.

  • Don’t get into disputes with audience.

  • Don’t share or elicit personal details.

It is worth noting that The Snappy Trust are active users of social media and we encourage all staff and volunteers to support us in promoting our positive work by sharing official posts to their own social media accounts.


In the event of a child not having been picked up by parents/carers at the end of a day, group leaders will stay with the child or young person until arrangements have been made.

Please inform Project Manager who will;

  • Contact the parents/carers on their home or mobile phone numbers.

  • If there is no answer contact the emergency contact (contact numbers available in individual profiles).

  • In the event that no contact with the parents can be made, try to make contact with the child/young persons social worker (name available in profile).

  • In the unlikely event that their social worker is unavailable please contact the Duty Team at Social Services on 01904 613161.


To prevent an incident where a child or young person becomes missing, the Project Manager will always keep a register to determine who is in the building. 


Any trips out must also have a register and a minimum of a 1 : 1 support must be available for each child and young person. Please read the risk assessments ‘visiting an activity or event outside SNAPPY’ and ‘working within the SNAPPY building’ available from the office. 


Anyone visiting The Snappy Trust must wear a visitors badge and be accompanied by a staff member at all times.


Before the start of every scheme staff should asses the building and outside area to be sure everything is safe and secure. All gates and doors should be locked unless agreed by Project Manager. Only the Project Manger or Senior Worker should allow people in and out of the building.

If a child or young person does go missing, you are to follow these guidelines:

  • Don’t panic! Stay calm and ensure that the other children and young people are not alarmed by the situation.

  • Group leaders must inform the project manager immediately and the service manger will then be contacted.

  • Ensure that all staff and volunteers are informed.

  • Establish where and when the child was last seen and where they might have gone by asking friends and or siblings and all staff.

  • Thoroughly search whole premises inside and out.

  • The Service Manager will contact parents and/or carers, the social worker and the police.


The Snappy Trust is responsible for the health and safety of its employees, the children and young people who attend our schemes, members of the public who become involved in our activities and it volunteers.


In accordance with Heath and Safety Regulations, The Snappy Trust should:

  • Take any reasonable steps to prevent risks to all its users and helpers by keeping the premises safe.

  • Ensure that any equipment is not dangerous and that the manufacturer’s instructions for use are followed.

  • Record any accidents in the Accident and Incident book.

  • Follow fire precautions. Show you where the emergency exits, fire points and extinguishers are. Carry out a fire drill to practice emergency procedure.

  • Provide a first aid box and a first aider or someone who is to be responsible in the event of an accident.

  • Tell you where the first aid box is and who the first aider is.

  • Keep harmful substances such as medication and cleaning fluids in a secure, locked place.


It is important that we all work together to make the scheme safe for all.

Volunteers can help by:

  • Covering any cuts on their hands and other exposed areas with waterproof plasters to prevent cross infection.  Plasters will be available on schemes.

  • Completing a medical consent form so that we can make sure that you get treatment immediately if you have an accident.  It also gives us someone to contact in this event.

  • Reporting any accidents or incidents that happen either to yourself or the child, young person or young adult you are with, no matter how small or trivial it seems.  You should report them either to you group leader and the first aider or nurse.

  • Clearing up any spillages and any toys on the floor which might get tripped over or slipped on.

  • Reporting any broken or dangerous equipment to the appropriate staff.

  • Supervising play and activities carefully and never leaving a child or young person alone without an adult.  You should be given breaks during the day, which will be arranged by your group leader. If you need to leave the child or young person at other times, please ask first.

  • Attending the training session on lifting and handling.  Please ask if you have any doubts about lifting a child or young person or how to ensure that a wheelchair or buggy is being used safely.  It is safe and straightforward when you know how.

  • Handing in any medication you are taking so that it can be kept in a secure place during scheme time.

  • Encouraging good hygiene in the children and young people so that they flush toilets and wash their hands before meals and after using the toilet.  Please set a good example yourself.


Ask for help if you are unsure about anything. Please do not worry about this. No one expects you to know everything and it is much safer to ask than trying to cope alone. The Snappy Trust Staff are here to help you.


This procedure follows The Control Of Substances Hazardous To Health Regulations 1999 (COSHH)


Any substances/product which staff may come into contact with or use as part of their employment must undergo and assessment by the manager.

Do’s and Don’ts:

  • Check your work environment upon entry to ensure no potential hazardous substances have been left by other organisations. 

  • List all hazardous substances that are used in the work place. 

  • Consider replacing a hazardous substance with a less or non-hazardous one.

  • Never decant them from their original container into other containers for storage.

  • Always read the COSHH assessment and follow the manufacturers instructions on the label before use.

  • Avoid ingestion, inhalation and skin contact of all substances.

  • Always wear the appropriate recommendation personal protective equipment as specified in the COSHH assessment e.g. gloves, aprons etc.

  • Never mix substances as this could give rise to hazardous by-products (e.g. bleach will give off chlorine gas if mixed with an acidic cleaner such as Harpic.

  • No  potential hazardous products should be used  if children, young people or vulnerable adults are in the vicinity. 

To ensure safety to the children, young people and vulnerable adults who access The Snappy Trust, all COSHH Assessed products must be kept in a safe, lockable cabinet.